Under the main theme Open Science, the ZBW - Leibniz-Information Centre of Economics and business studies operates three research groups. These groups are working in the fields of "Digital Information Infrastructures", "Web Sciences" and "Knowledge Discovery". All research in computer and information sciences is conducted to directly or indirectly innovate and develop the services. Whereas much cooperation between library and research groups is concentrating on indirect services like automated intellectual indexing and metadata generation, linked open data or surveying social media behaviour, there is also collaboration to directly innovate the services for the users, amending user experience.
This keynote will give some interesting insights on the generation of these innovations which are implemented within existing services, as beta versions or as new services for the users. These will be e.g. "guided walk and research skills" (information literacy), the "search history" (social media), "sciFIS figure-search" or "visual search for events" (discovery, visualization).